Customer Care
Shipping
Shipping currently not available to Ukraine, Russia and Belarus
Due to the current saddening events, we are unable to deliver our goods to Ukrainian, Russian and Belarussian shipping addresses. We apologize for any inconvenience and thank you for your understanding.
The effects of the COVID-19 outbreak on shipping
Due to the global COVID-19 pandemic, delivery delays may occur with some of our manufacturers and suppliers. This applies to products marked In stock soon and Available for order.
Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Also, our Customer Service is open as usual and is happy to help you with any questions you may have.
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100% climate-compensated deliveries
Since the transport sector is a significant source of carbon emissions, we want to do our bit in reducing their negative impact on the climate. Emission-free modes of transport are being developed, but there is still work to be done. That’s why we encourage our partners to take a step towards more sustainable operations, such as switching to vehicles running on electricity or fossil-free fuels.
Until emission-free options are widely available, we will ensure that the carbon footprint of our deliveries is fully offset – without any additional cost to our customers. To our delight, some of our transport partners are already compensating for their emissions.
Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Also, our Customer Service is open as usual and is happy to help you with any questions you may have.
*****
100% climate-compensated deliveries
Since the transport sector is a significant source of carbon emissions, we want to do our bit in reducing their negative impact on the climate. Emission-free modes of transport are being developed, but there is still work to be done. That’s why we encourage our partners to take a step towards more sustainable operations, such as switching to vehicles running on electricity or fossil-free fuels.
Until emission-free options are widely available, we will ensure that the carbon footprint of our deliveries is fully offset – without any additional cost to our customers. To our delight, some of our transport partners are already compensating for their emissions.
Do you ship to my country?
We ship worldwide to over 180 countries.
Where do you dispatch from?
All orders are shipped from our own warehouse in Tallinn, Estonia.
Please note:
Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.
We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.
Where do you dispatch from?
All orders are shipped from our own warehouse in Tallinn, Estonia.
Please note:
Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.
We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.
